National Outages

Current Known National Outages

03/02/2020

National Broadband Outage

Area Codes Affected:

01131 01132 01133 01138 01162 01173 01179 01212 01213 01214 01215 01216 01217 01223 01226 01246 01257 01274 01275 01311 01312 01313 01314 01315 01316 01317 01332 01422 01442 01446 01454 01480 01509 01773 01827 01908 01923 01926 01942 01954 02010 02032 02033 02081 02082 02083 02084 02085 02086 02087 02089 02476 02911 02920 02921 02922


31/01/2020

GAMMA COMMUNICATIONS РResolved

Products include:

  • Horizon Hosted VOIP
  • Gamma SIP Trunks

www.gamma.co.uk/support/service-status/

Latest Update:

19:00pm – 01/02/20

@GammaSvcSupport

The Horizon and Akixi platforms have been fully restored as of 18:00 this evening. Please note, if any changes were applied on the Horizon Portal after 3pm on Friday 31st January these may need to be resubmitted.

If you require support applying or amending diverts please contact our support teams via the usual support channels

20:00pm

@GammaSvcSupport

The next update will be provided at 21:30.

20:00pm

@GammaSvcSupport

We have taken steps within our network to re-route voice and connectivity services and this action will restore the majority of services, but we expect some ongoing intermittent problems on voice quality and connectivity speed until at one of the two fibre breaks is resolved.

20:00pm

@GammaSvcSupport

Work will begin at 9pm on fibre break within the Leicester area, however we know the restoration work here is extensive due to an electrical incident in that area.

20:00pm

@GammaSvcSupport

We now estimate engineers to arrive at the fibre break in the London area at 9pm at which point they can assess the extent of the work required to restore the fibre connectivity.

19:00pm

@GammaSvcSupport

The incident continues to impact our voice and connectivity services and we are taking mitigating action at a network level to try to restore connectivity where we can.

19:00pm

@GammaSvcSupport

We have isolated the fault to a dual fibre break on the East coast and the London area of our national network. Our technology partner has been engaged and they are deploying engineers to address both breaks.

18:30pm

@GammaSvcSupport

We expect to be able to provide a clearer view on time to resolve by 20:00 hours as deployed engineers establish the extent of the work at each break. All updates will continue to be posted via our service status page

17:16pm

@GammaSvcSupport

Gamma engineers are currently working to identify the actual cause of the fibre break at the moment whilst in parallel we are working to review alternative traffic routing measures to restore connectivity and alleviate traffic congestion.

17:15pm

@GammaSvcSupport

We are currently experiencing a Gamma national network fibre break which is impacting Voice and Data connectivity services. Customers will be experiencing voice connectivity and call quality issues due to the congestion as a result of the fibre break.

16:45pm

@GammaSvcSupport

We are currently experiencing some issues impacting services across the network. Our engineering teams are fully engaged to resolve. A further update to be provided by 5pm


For more information please contact us below:
  • This field is for validation purposes and should be left unchanged.